Building the Perfect Fence, One Customer at a Time
Syracuse Fence is a family-owned and operated business that has been serving the Central New York community for over 15 years. Established in 2006, we have built a reputation for providing high-quality fencing solutions that meet the unique needs of our customers. Our team of highly trained professionals is committed to understanding your vision and bringing it to life. We believe in a collaborative approach, keeping you informed from start to finish, ensuring that the final product is exactly what you envisioned.
Our Legacy of Craftsmanship and Customer Satisfaction
Our legacy is built on a simple philosophy: build the perfect fence for every customer. This principle has guided us through two decades of service, earning us the trust and loyalty of our community. Our team is comprised of experts who are passionate about providing exceptional service and quality products. We cater to both commercial and residential clients, offering a diverse range of fencing options to suit specific needs.
Our Services
At Syracuse Fence, we offer a wide range of services to cater to your fencing needs. Our services include:
Fence Installation
We specialize in professional fence installation, offering a wide range of styles and materials to suit your property's needs.
Vinyl Decks
Syracuse Fence now offers vinyl decking solutions. Vinyl is a durable, weather-resistant alternative to traditional wood, requiring minimal upkeep and is a stylish, hassle-free addition to your backyard.
Vinyl Porches
Our high-quality vinyl porches provide a charming, low-maintenance option that withstands the elements, adds curb appeal, and makes your porch safer.
Fence Repair
We repair all types of fence damage, from wear and tear to weather-related issues, using high-quality materials for lasting results.
Pool Enclosures
Let us help add a layer of protection to your backyard oasis by building a new pool enclosure.
Customer-Centric Approach
At Syracuse Fence, we don't just sell fences; we forge relationships. Your satisfaction is the measure of our success, and we strive to ensure 100% customer satisfaction. Whether you need a small repair or a complete installation, our team is ready to assist you.
Our Promise
As proud dealers of Illusions Vinyl Fence, Grand Illusions Color Spectrum, and System21 Chain Link Fence Products, we guarantee quality products that stand the test of time. But our service doesn't stop at the sale; we are here to assist you long after your fence is installed.
Join Our Community
We invite you to explore our range of products and to reach out to us with any questions. Whether you are looking to bring a new vision to life or need assistance with an existing fence, we are just a call or an email away.
Positive Experiences
- Customers praised the company's customer service, stating that the office staff, installers, and management were knowledgeable, friendly, and professional.
- The installation process was efficient, with some customers mentioning that the job was completed in a short amount of time.
- The finished product was of high quality, with customers expressing satisfaction with the final result.
Issues with Communication and Scheduling
- Some customers experienced issues with communication, stating that they did not receive updates on their project's progress or had to reach out to the company multiple times to get information.
- There were also issues with scheduling, with some customers mentioning that the company failed to meet the promised deadlines or did not show up as scheduled.
Complaints about Refunds and Cancellations
- One customer had a negative experience with the company, stating that they were overcharged and threatened with a $500 fee if they canceled their project.
- Another customer mentioned that they had to pay a fee to get a refund, even though the company failed to meet their contractual obligations.
Employee Experience
- One employee had a negative experience working for the company, stating that they were treated unfairly and without professionalism.
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